Welcome to Flowers Soho. These Terms & Conditions govern your use of our online flower delivery services in Soho and the surrounding areas. By placing an order through our website, you agree to comply with and be bound by the following terms. Please read them carefully before making a purchase.
These terms apply to all customers who access or use our online ordering service for flower delivery within Soho and its adjacent areas. You must be at least 18 years old to place an order. By doing so, you confirm that you have read, understood, and accept these terms in full.
Our online platform is designed to make flower delivery in Soho convenient, secure, and efficient. To place an order:
Please double-check delivery addresses and contact details before submitting your order, as Flowers Soho cannot be held responsible for deliveries made to incorrect or incomplete addresses provided by you.
Our flower arrangements are subject to seasonal and daily availability. Occasionally, certain flowers or packaging may be unavailable at the time of your order. Should a substitution be required, Flowers Soho will select a suitable alternative of equal or greater value, maintaining the style, quality, and artistic intent of your original selection. In such instances, you will not be charged extra, and efforts will be made to keep you informed of any major substitutions. For specific requests, please inform us in advance, and we will endeavour to accommodate them.
All prices for our products and delivery services are listed in GBP (£) and include applicable VAT. The price of your order will be as quoted on our site at the time of order confirmation. We reserve the right to update prices at any time. However, such changes will not affect orders already placed and confirmed.
Payment is accepted through our secure online checkout using major credit/debit cards and other approved payment methods indicated at checkout. Payment must be authorised before any order dispatch. We do not accept cash on delivery or bank transfers unless specifically agreed in advance. Should we suspect fraudulent activity or unauthorised use of payment, we reserve the right to refuse or cancel any order.
Flowers Soho offers delivery across Soho and neighbouring areas. When ordering, please select your preferred delivery date and timeslot, subject to availability. While we will make every effort to deliver at your preferred time, factors such as traffic, weather, or external conditions may result in unavoidable delays.
If you wish to change or cancel your online flower delivery order, please contact us as soon as possible. Amendments or cancellations must be requested before your order has been prepared for dispatch.
In the rare event that Flowers Soho cancels your order due to circumstances such as product unavailability, we will notify you promptly and issue a full refund.
We take pride in delivering only the freshest flowers and high-quality arrangements across Soho. If you are dissatisfied with the quality of your order, please notify us as soon as possible, ideally within 24 hours of receipt. Provide clear photographs and a description of the issue. We will review your complaint and, if appropriate, offer a replacement, refund, or another suitable resolution in line with statutory UK consumer rights. Refunds are issued at our discretion and only if the cause for complaint cannot be directly attributed to factors outside our control (e.g., incorrect recipient details, uncollected deliveries).
Flowers Soho endeavours to provide a reliable and timely online flower delivery service throughout Soho and surrounding areas. However, we will not be liable for indirect loss, consequential loss, loss of data, income, or profits, or loss arising from missed events or special occasions due to delayed or undelivered items where delivery instructions were fulfilled as agreed.
Our liability, in any event, is strictly limited to the purchase price paid for the relevant product and delivery service. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be legally excluded under UK consumer law.
We are not responsible for any failure to perform our obligations under these terms arising from circumstances outside of our reasonable control, including but not limited to natural disasters, adverse weather, strikes, transport or supply chain delays, governmental actions, or other unforeseeable events. In such cases, we will attempt to notify you and make alternative arrangements as soon as possible.
By accessing the Flowers Soho website to place an order, you agree not to misuse the site or interfere with its operation. All website content—such as photos, product descriptions, and layout—remains the intellectual property of Flowers Soho. Reproduction, copying, or other commercial use without consent is strictly prohibited.
While we take every precaution to maintain secure and uninterrupted access to our online platform, Flowers Soho cannot guarantee the complete absence of technical errors or downtime. We advise all customers to exercise usual caution when inputting personal information online and to keep login credentials confidential.
Your privacy is important to us. Personal data submitted through your order is used solely for order processing, delivery, and customer service, in compliance with the UK Data Protection Act and GDPR. Your information is never shared with third parties except as necessary to fulfil your delivery or as required by law. For more details, see our Privacy Policy.
Creating an account on Flowers Soho’s online platform allows for streamlined ordering and access to order history. You are responsible for maintaining the confidentiality of your account details and for any activity carried out under your account. If you suspect unauthorised access, please notify us immediately.
Flowers Soho reserves the right to modify or update these terms at any time. Any changes will take effect upon their publication on our website. By continuing to use our services after such updates, you accept and agree to the revised terms. We recommend reviewing this page periodically to remain informed of any changes.
These Terms & Conditions and any disputes arising from your use of Flowers Soho’s online flower delivery website shall be governed by, and construed in accordance with, the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms & Conditions or require assistance with your order, please refer to our website contact form or reach out via the customer service portal. The team at Flowers Soho is here to support our valued customers across Soho and neighbouring areas, ensuring a smooth and enjoyable online flower delivery experience.
By using Flowers Soho’s online flower delivery service, you confirm your acceptance of these Terms & Conditions. These conditions apply to all customers within Soho and surrounding areas. We are committed to providing a trustworthy and personal flower delivery service. Thank you for choosing Flowers Soho.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 126 Wardour St, Soho, London, W1F 0TX.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Soho, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Soho.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
