At Flowers Soho, we believe every customer deserves the finest bouquets and arrangements possible. As your trusted local Soho florist, serving both households and businesses, we take pride in delivering premium fresh flowers. We guarantee that every bouquet leaving our shop is hand-selected for freshness and artistry. If you are not fully satisfied with your delivery, please read our policies below to help us make things right.
If your flowers arrive damaged or in less-than-perfect condition, we sincerely apologise. To ensure quick resolution, please inspect your flowers upon arrival. If you notice any significant wilting, physical damage, or issues with your arrangement, notify us within 24 hours of delivery. Kindly provide a brief description of the problem and photos to assist our team with assessment. Prompt notification helps us ensure your replacement or refund can be processed swiftly and without hassle.
We stand behind a "Fresh Flowers Guarantee" for every delivery in Soho. All our flowers are sourced daily and arranged with care to remain fresh and beautiful for a minimum of five days from the date of delivery, provided basic care guidelines are followed (such as regular water changes and avoiding heat sources). If your arrangement does not meet this standard within this window, please reach out to us with details and evidence, and we will address the issue accordingly.
Your satisfaction is our priority. If your flowers do not arrive in optimal condition or fail to meet our freshness guarantee, you are eligible for a refund or a free replacement. Options include:
In some cases, we may request you to return the original flowers for quality assessment so we can continuously improve our service. Refunds are processed using the same payment method you used for your purchase. Please allow up to seven working days for refunds to appear in your account.
If you are unhappy with any aspect of your Flowers Soho experience, we want to know. Your feedback is invaluable to us and helps us deliver a better service to the Soho community. To make a complaint, please contact us with your order number and details of the issue within five days of receiving your flowers. Our customer care team will investigate thoroughly, aiming to respond within 48 hours with a proposed solution.
For any queries or concerns, please provide as much detail as possible to help us resolve your issue quickly and satisfactorily. We are committed to maintaining our reputation as a trusted local florist and ensuring every customer enjoys only the freshest flowers in Soho.
As a dedicated Soho Florist, Flowers Soho is proud to serve households and businesses across the area. Our friendly team is here to guarantee every order is handled with personal care and attention, ensuring a seamless experience from order to delivery and beyond. Thank you for supporting your neighbourhood florist and trusting us to deliver beautiful, fresh flowers every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
